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FAQ'S!

Here I hope to answer any questions or queries you may have.
If you cant find the answer that you are looking for here, please do get in contact.
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How do I find my ring size?

Watch my video below for the best way to size your ring. You can purchase a multi sizer ring gauge on my website here .

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Is your work hallmarked?

Yes. My hallmark is held at The London Goldsmiths Assay Office. All work of a certain weight must be hallmarked.

Work under 7.78gm in silver and 1.0gm in gold is exempt.

All lighter pieces of my work will carry a 925 mark as a minimum.

Why does work need to be hallmarked?

'Precious metals are rarely used in their purest form, but instead are normally alloyed with lesser metals in order to achieve a desired strength, durability, colour, etc' 

'It is not possible to detect by sight or touch the gold, silver, platinum, or palladium content of an item. It is therefore a legal requirement to Hallmark all articles consisting of the above, subject to certain exemptions, if they are described as such.'

-Hallmarking guidance notes from the Assay Offices of Great Britain Hallmarking Act 1973

What does a hallmark tell me?

A Hallmark is made up of 3 compulsory symbols

1. The sponsors mark - this is my initials

2. Metal & Fineness (purity) mark - indicates the precious metal content

3. Assay office mark - indicates the particular Assay office where the article was tested and marked

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I have bought a ring & it doesn't fit. Can I exchange it?

Please watch my ring sizing video above on how to measure your ring size but if you are at all concerned, I recommend visiting a local jewellers to get measured.

My refund policy is largely dependent on whether a piece of jewellery purchased from me is bespoke or non personalised. 

Please see the sections below for more details:

I have changed my mind, can I return my jewellery for a refund?

If you have bought a piece of non-personalised jewellery and you don't want to keep it, then provided the item is in its original condition & packaging then you can return it to me for a full refund or credit note. The item must be returned within 28 days of purchase, to the return address in the original parcel by secure delivery.

I would strongly recommend Special Delivery.

Although this is more expensive than regular post, it is insured & tracked. The Post Office recommend this as the only service for jewellery due to possible theft. Postage is not refundable.

Please include a note stating the reason for the return, and preference of refund or credit note.

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I've bought a piece of personalised jewellery, but I ordered the wrong size- is there anything I can do?

Unfortunately personalised jewellery cannot be refunded. However, depending on the item, I may be able to alter the size for an additional fee.

 

Please contact me and we can discuss what options are available.

I need my item in a hurry, I cant wait the two weeks for delivery....

 

It's always worth getting in touch and asking me if I can do something quickly. You never know! If it's not possible, there is always the option of choosing a gift voucher.

These can be dispatched quickly and sent via 1st class recorded post.

How do I care for my jewellery?

The best way to look after your jewellery is to wear it lots!

Silver naturally tarnishes with the atmosphere.

However, here are my tips for keeping tarnishing to a minimum;

  • when jewellery is not being worn, keep it safely inside a small zip lock bag in your jewellery box. Mine is all in tiny little bags in this way. Prevents tarnishing, tangling & separation!

  • Remove all jewellery before spraying perfumes, applying creams, sun cream, soaps, even water. Chemicals in these can cause items to tarnish. I have even seen a pendant with a beautiful large clear precious stone that appears to have a mould growth at the back of it, despite having been set well by the jeweller. This occurred by being worn daily in the shower.

  • To clean your jewellery, use a jewellery polishing cloth. Available from hardware shops or supermarkets. They are great and last a long time. Be gentle with your jewellery!

  • Dont be tempted to use silver dip to clean your silver jewellery as this can remove patina (black colouring) which is often a feature of your design. However, this may be a suitable way to clean the chain.

  • If you would like me to clean & refresh any jewellery bought from me, I will be happy to do so. My jewellery is my best advert! If you are local, get in contact to agree details. If you need to post it to me, you will have to pay the postal costs both ways but the cleaning will be free. 

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Can you repair my jewellery?

If it is an item made by me, yes.

Please get in contact and provide images of the piece and the damage. We can then work out what to do from there. But yes, I will always aim to fix it. Although this may require a fee depending on the length of time you have had it, wear & tear, extent of type damage, postage etc. But please DO always get in touch to ask. I hate to think of something I made languishing broken & unloved.

I don't know what I want, and would like to see your jewellery in person. Is this possible?

 

Yes it is!

My work is often displayed in a variety of exhibitions, galleries, art shows and shops (usually in Herts & Bucks) which will be listed on my fb /insta pages or here on my blog. But feel free to get in contact and I can advise you where my work is currently on show. 

I am happy to arrange an appointment to have a 'browse' at my workshop but it is not a shop, so space is limited, and tools are very evident so not suitable for young children. 

Can I have a virtual consultation?

Yes of course!!
 

Please contact me to arrange.

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